Conference Hotel Information

Update 4/14/17:

The Housing Booking service has now closed. All reservations have now been turned over to the respective hotels.
Should you need to make any changes to your reservation, please contact the hotel directly at their numbers below:

Renaissance Palm Springs Hotel (headquarters hotel)
888 Tahquitz Canyon Way, Palm Springs, CA 92262
(760) 322-6000

Hilton Palm Springs Hotel (additional conference hotel)
400 East Tahquitz Canyon Way, Palm Springs, CA 92262
(760) 320-6868

Hard Rock Hotel (overflow hotel)
150 South Indian Canyon Drive Palm Springs, California 92262
(760) 325-9676

Reservation Deadline

All reservations must be received by April 10, 2017 to guarantee availability and rates. After this date, reservations will be made based on availability, and hotels may charge higher rates.

Important Housing Scam Warning:
Sham housing companies are approaching CWEA members and exhibitors with fraudulent offerings of hotel rooms at significant discounts. Lured by highly attractive rates, exhibitors and attendees fall prey to these imposters losing significant deposits, discovering hidden costs, up front charges or being bait and switched to hotel rooms they never booked.

Of course, these companies are in no way affiliated with CWEA’s Annual Conference, or the official hotels in Palm Springs. They troll the internet and association Web sites looking for annual events and then gain access to email addresses for direct contact or draw attendees to their Web sites posing as your association’s sanctioned housing provider. Do not give them your credit card information.

Orchid Event Solutions is the ONLY official housing company for this event and will not contact you directly to make a reservation. Booking through CWEA’s official housing provider, Orchid Event Solutions ensures you will be working with a reputable company, that your credit card information is secure, and that you will benefit from all services provided to conference attendees at the official hotels including shuttle transportation to the convention center.

If you are contacted by anyone asking if you need a room reservation for the CWEA Annual Conference, or if they represent themselves as the “CWEA housing provider,” please get as much information as you can, then contact Orchid Event Solutions at or call toll-free 1-888-747-7850.

Deposit for Hotel
All reservation requests must be accompanied by a credit card guarantee for the amount of one night’s room and tax for each room reserved. Your credit card WILL NOT BE CHARGED during this initial stage and will be held as a GUARANTEE only.

Booking Acknowledgments
Orchid Event Solutions will send reservation acknowledgments within 24 hours via email if booked online or by telephone. If you do not receive your acknowledgment in this time frame, contact Orchid Event Solutions. You will not receive a written confirmation from the hotel. No-shows or cancellations within 72 hours prior to arrival of date will be charged first night’s room rate and tax. Any change to departure date at check-in results in one night’s room and tax rate.

Hotel Cancellations/Changes/Refunds
Deposit of one night’s room and tax will be forfeited entirely if cancellation occurs within 72 hours of arrival date. Through April 19, 2017, send requests for changes and cancellations in writing to Orchid Event Solutions via e-mail ( or fax to 801-355-0250. After April 19, 2017, contact hotels directly to make changes and cancellations.

Questions or Special Requests?
For questions or special requests, please contact Orchid Event Solutions at 866-748-9561 or e-mail to Special requests are not guaranteed. Hotels will assign specific room types upon check-in, based on availability.